Legal notice

LEGAL NOTICE

Legal Notice

1. Business Information

  • Business Owner: KOSTYUKOV Egor
  • Legal Status: Sole Proprietorship (Auto-Entrepreneur)
  • SIRET Number: 92038447600015
  • Business Address:
    242 Rue de la Gouerie,
    50000 Saint-Lô,
    France
  • Email: norclayy@gmail.com
  • Phone: (Optional, not provided)

2. Website Hosting

  • Host: Shopify
  • Host Address:
    Shopify Inc.,
    151 O'Connor Street, Ground floor,
    Ottawa, Ontario, K2P 2L8,
    Canada
  • Host Contact:
    Email: support@shopify.com
    Phone: +1-888-746-7439

3. Activity

  • This website specializes in the sale of handcrafted pottery from Normandy, made with artisanal techniques and traditional craftsmanship.

4. Intellectual Property

All content on this website, including texts, images, designs, and trademarks, is protected by intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited without prior written consent from Norclayy.

5. Privacy Policy and Cookies

  • Personal Data Collection:
    Norclayy collects personal data, such as names and email addresses, via contact forms and order submissions. This information is used exclusively for processing orders and customer inquiries.
  • Cookies:
    This website uses cookies for:
    • Analytics (e.g., Google Analytics) to improve the user experience.
    • Marketing to display personalized offers.
  • Data Retention:
    Personal data is stored securely and is not shared with third parties, except where required for order processing or legal compliance.

6. Delivery Information

  • All orders are shipped from France via Chronopost.
  • Delivery time: 5-8 business days maximum (depending on the destination).
  • Customers will receive tracking information once the order is shipped.

7. Return Policy

  • You can return any item within 30 days of receipt, provided that:
    • The item is in its original condition (unused, undamaged).
    • The item includes the original invoice or proof of purchase.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  • For returns, please contact us at norclayy@gmail.com to receive instructions.

Contact Us

For any inquiries, you can contact us at:
Email: norclayy@gmail.com

Manufacturing

Discover the fascinating steps involved in creating our pottery, blending traditional craftsmanship with modern techniques:

1. Preparing the Clay

Until the 1970s, clay preparation at our workshop involved a manual process called "terracing," where workers stomped the clay to remove impurities. Today, this step is fully mechanized, ensuring smooth and consistent clay for crafting.

2. Shaping the Pottery

Around 80% of our pottery is wheel-thrown, a versatile technique that allows us to create unique forms and small series without molds. This approach requires highly skilled artisans. The rest of our production uses pressing and stamping techniques.

3. Finishing Touches

Our distinctive decorations, such as apples, flowers, or grapes, are applied in relief using a clay-and-water mix called slip. Each piece is then carefully refined, showcasing the natural beauty of salt-glazed stoneware.

4. The Firing Process

Once dry, the pottery is meticulously arranged in the kiln, avoiding contact between pieces to prevent sticking. Firing at 1180°C, we use an open flame to achieve brilliant finishes.

  • Salt-Glazed Stoneware: At peak temperature, salt is added to the kiln, creating a unique shiny, vitrified surface.
  • Glazed Stoneware: For colored finishes like blue, green, or honey, glaze is applied before firing. The heat melts the glaze, resulting in vibrant, one-of-a-kind patterns.

After a slow cooling process, the kiln is opened—a moment of anticipation, as no two pieces are ever the same!